Inlet is the helpdesk for Shopify stores. Every email arrives sorted, next to the customer's order, with the reply already written. You read it, send it, and move on.
One flat price. Never per ticket, seat or AI reply.
Where is my order · Email · waiting 4m
Hi, I ordered the Ceremonial Starter Set on Monday. It's a birthday present for Friday. Has it shipped yet?
Olivia Brennan
Inlet AI drafted this reply. Sending it doesn't change the order.
Hi Olivia, good news: your starter set left us on Tuesday with Royal Mail Tracked 48, so it's due on Thursday, a day before the birthday. Warm regards, Moss & Kettle
Checked 3 facts: Order #2041, tracking, delivery date
Example store and customers. Try J K and Ctrl ↵.
Customers keep writing to help@yourstore.com. Forward it to Inlet, and replies go back out from it, signed for your own domain.
Every email is sorted by what it's about and matched to the customer's orders in Shopify. Inlet AI writes the reply in your shop's voice and shows what it checked.
Ctrl+Enter sends. Anything that changes an order waits for your OK, and Shopify only changes once the reply has gone. You have seven seconds to undo.
Each kind of question has its own colour, everywhere in Inlet, so you know what's waiting before you read a word.
Where is my order
Has it shipped yet?
The tracking from Shopify, written into the reply.
Order change
Can I change the address?
Cancel or re-address the order in Shopify, once you say yes.
Damaged
It arrived broken.
Their photos come with the email. The reply follows your policy.
Wrong order
This isn't what I ordered.
The order sits beside the email, so you see what went out.
Christmas
Will it come in time?
Your cut-off dates, from your own notes, in every answer.
Before buying
Do you ship to Ireland?
Answered from your saved replies and what you've told Inlet.
Focus shows one customer at a time. List shows everyone, for the Monday catch-up. Every action is one key, and on a phone, one thumb.
Drafts are labelled as Inlet AI's and show the facts they were written from.
Cancelling or re-addressing waits for a person, and runs once the reply has gone.
For seven seconds after Send, nothing has left and nothing has changed.
Your store's emails and orders are never used to train AI models.
Signed for your domain and passing DMARC, so they land in inboxes, not spam.
If a reply bounces, it comes straight back to you with the reason.
No charge per ticket, per seat or per AI reply. December at five times the email costs the same as March. Founding stores hear the price first.
Inlet is in early access with a small group of Shopify stores. Tell us about yours, and we'll set it up with you. Next on the way: a phone app that does real work, and chat on your storefront.